Privacy Policy

Rebus Communications takes the protection of our subscribers' ("You," "Your" or "Customer(s)") privacy seriously. The following privacy policy ("Policy") applies to those Rebus Communications Customers who subscribe to Rebus Communications high-speed Internet service and describes the Customer information that Rebus Communications collects and retains, how Rebus Communications uses and protects it, the limited cases where Rebus Communications may disclose some or all of that information. Rebus Communications values Your privacy and considers all personally identifiable information contained in our business records to be confidential. Please review this Policy and Your service agreement, terms of service and acceptable use policy ("Your Service Agreement"). We may modify this Policy at any time. The most current version of this Policy can be found on www.Rebus.Biz.

What type of information does Rebus Communications collect?
Rebus Communications collects both personally identifiable information and non-personal information about You when You subscribe to our Service. Rebus Communications will not collect Your personally identifiable information without Your consent. Rebus Communications also collects personally identifiable and non-personal information about You when You voluntarily provide information to Rebus Communications, as may be required under applicable law, and from third parties, as described in this Policy.
Personally identifiable information is any information that identifies or can potentially be used to identify, contact, or locate You. This includes information that is used in a way that is personally identifiable, including linking it with identifiable information from other sources, or from which other personally identifiable information can easily be derived, including, but not limited to, name, address, phone or fax number, email address, spouses or other relatives' names, driver's license or state identification number, financial profiles, tax identification number, bank account information, and credit card information. Personally identifiable information does not include information that is collected anonymously (i.e., without identification of the individual or business) or demographic information not connected to an identified individual or business.
Non-personal information, which may or may not be aggregated information about our Customers and may include information from third parties, does not identify individual Customers. Rebus Communications may combine third party data with our business records as necessary to better serve our Customers. Examples of non-personal information include IP addresses, MAC addresses or other equipment identifiers, among other data.
We may also collect and maintain information about Your account, such as billing, payment and deposit history; maintenance and complaint information; correspondence with or from You, information about the service options that You have chosen; information the equipment You have, including specific equipment identifiers; and information about Your use of our services, including the type, technical arrangement, quantity, destination and amount of use of certain of those services, and related billing for those services.
Rebus Communications also collects customer-provided customization settings and preferences. By using our service, You consent to our collection of this information and other information communicated to Rebus Communications such as correspondence, responses to surveys, emails, or registration information.

Why does Rebus Communications collect personally identifiable information? Rebus Communications collects and uses personally identifiable information to:

• properly deliver our Services to You;


• provide You with accurate and high quality customer service;


• perform billing, invoicing and collections;


• provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;


• protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of Rebus Communications Services or violations of our policies or terms of service;


• keep You informed of new or available products and services;


• better understand how the Service is being used and to improve the Service;


• manage and configure our device(s), system(s) and network(s);


• maintain our accounting, tax and other records; and
  
• comply with applicable federal and state laws and regulations, as well as for the general administration of our business.

Rebus Communications transmits personally identifiable and non-personal identifiable information about You over the Service when You send and receive e-mail and instant messages, transfer and share files, make files accessible, visit websites, or otherwise use the Service and its features. Our transmission of this information is necessary to allow You to use the Service as You have chosen and to render the Service to You.
Who sees the information collected by Rebus Communications?
Rebus Communications will only disclose personally identifiable information to others if: (a) Customer provides written or electronic consent in advance, or (b) it is permitted or required under federal or applicable state law.
As part of its business activities, if Rebus Communications enters into a merger, acquisition, or sale of all or a portion of our assets, Rebus Communications may transfer Customers' personally identifiable and non-personal information as part of the transaction.
If allowed by and after complying with any federal law requirements, Rebus Communications may disclose personally identifiable information about Customer to representatives of government or to comply with valid legal process. Disclosures to representatives of government may be made pursuant to an administrative subpoena, warrant, court order, our reasonable discretion in cases of emergency or serious physical injury, or other permitted means. In these situations, Rebus Communications may be required to disclose personally identifiable information about a Customer without Customer's consent and without notice to the Customer. Law enforcement agencies may, by federal or state court order, and without notice to You, obtain the right to install a device that monitors Your Internet and e-mail use, including addresses of email sent and received and in some cases the content of those communications. In some instances where there are valid legal requests for or orders for disclosure of Your information, we may notify You of the requests or orders and then it may be up to You to object or take specific action to prevent any disclosures pursuant to those requests or orders.
We may also use or disclose personally identifiable information about You without Your consent (a) to protect our Customers, employees, or property, (b) in emergency situations, (c) to enforce our rights in court or elsewhere, or directly with You, for violations of service terms, conditions or policies and/or (d) in order to comply with the Digital Millennium Copyright Act or as otherwise required by law, for example, as part of a regulatory proceeding.

How long does Rebus Communications maintain personally identifiable information?
Rebus Communications will maintain personally identifiable information about You as long as You are a subscriber to Rebus Communications Service and as long as necessary for the purpose for which it was collected. If You are no longer a subscriber to any Rebus Communications Service and the information is no longer necessary for the purpose for which it was collected, Rebus Communications will only keep personally identifiable information as long as necessary to comply with laws governing our business. These laws include, but are not limited to, tax and accounting requirements that require record retention. Rebus Communications will also maintain personally identifiable information to satisfy pending requests for access by a subscriber to his/her information or pursuant to a court order. Rebus Communications will destroy Customers' personally identifiable information when the information is no longer necessary for the purpose for which it was collected, when there are no longer pending requests for such information, and when it is no longer necessary to retain the information under applicable laws.

How does Rebus Communications protect customer information?
Rebus Communications takes the security of our Customers' personally identifiable information seriously. Rebus Communications takes such actions as are reasonably necessary to prevent unauthorized access by entities other than Rebus Communications to personally identifiable information. Rebus Communications uses security and/or encryption technology to secure certain sensitive personally identifiable information when it collects such information. Rebus Communications restricts access to its customer database and secures the content by use of firewalls and other security methods. Rebus Communications limits access to databases containing Customers' personally identifiable information to those specifically authorized employees and agents of Rebus Communications and other parties identified in the "Who sees the information collected by Rebus Communications?" section above. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.

You need to help protect the privacy of Your own information. You and others who use Your equipment must not give identifying information to strangers or others whom You are not certain have a right or need to the information. You also must take precautions to protect the security of any personally identifiable information that You may transmit over any home networks, wireless routers, wireless fidelity (WiFi) networks or similar devices by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of Your personally identifiable information. You are responsible for the security of Your information when using unencrypted, open access or otherwise unsecured networks at Your residence (point of service).
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